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View Full Version : Legendary Auto Interiors - Great customer service I just received!



TekHousE
10-17-2013, 10:52 AM
HI folks!

OK, I'll keep it as brief as possible.

I ordered new door trims and rear seat panel trims plus Coronet floormats for my 67 Corrie, from Legendary Auto Interiors.

I was asked to pay upfront for the trims, since they are made to order. No probs. Done!

I was THEN contacted and asked to pay UPFRONT for the shipping cost!?? Now I live in Finland. So unlike all you US and even Canadian members, shipping costs are MAJOR for me. I asked if they would accept that since I paid for the trims etc., up front, then I will hold my money for shipping until they notify me my trims are ready to ship.. LAI accepted that. Things proceed.

Now..a few weeks roll by..Well within their estimated manufacture lead time. I get an email saying they are ready to ship.

I then pay the QUOTED (yes in a LAI letter headed invoice) shipping cost as instructed.

Today I get an email asking for a further 113 USD in shipping ON TOP of what I already paid (207 US)!!

I email the guy at LAI back and say..umm, nope. Not going to happen, I went ahead based on their original quotes and I want to stick with that.

Around 10 minutes go by, I receive a new email from him, all is fine. My order will be shipped, there is no further charge. LAI stated the problem was miscommunication on their side, and all is good. I emailed back thanking him for sorting this out so quickly and simply. And to me at least, that type of service is appreciated. If more auto parts dealers played things this straight we all would be a lot happier.

:)

65rbdodge
10-17-2013, 01:00 PM
I have also received great customer service from legendary in the past.

Racer Brown
10-17-2013, 01:50 PM
I have also received great customer service from legendary in the past. X2!!!!

67r/t4speeder
10-17-2013, 02:24 PM
x3

ws27
10-17-2013, 08:02 PM
X4

dadstoy65
10-20-2013, 02:58 PM
X5

rip
10-31-2013, 07:48 PM
x6

thebankerstoy
10-31-2013, 11:28 PM
X 7,8 and 9......I've done two different cars with their products and have all of my 1966 Coronet 500's interior products from them waiting to be installed and I've always been extremely happy with their products and customer service!

Richard

ws27
11-01-2013, 11:35 PM
Richard, I'm not being picky, but shouldn't that be X 7,8, and 8.5. You know, you being a banker and all, wouldn't fudge the numbers in you favor now would you?


rofl

thebankerstoy
11-02-2013, 02:18 AM
Richard, I'm not being picky, but shouldn't that be X 7,8, and 8.5. You know, you being a banker and all, wouldn't fudge the numbers in you favor now would you?


rofl

rofl Well I have already purchased all of the Legendary interior parts for my Coronet Rich, I'm just waiting for you to fly out here to Phoenix to help me install of those awesome products my friend! popcorn:D

Richard

ws27
11-02-2013, 10:51 AM
Fly? I'll be arriving in a box truck buddy. LOL